PURCHASE AND DELIVERY INFO

1) Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out. Touch Me Swimwear will not be able to amend your orders once they have been confirmed and no exchanges will be allowed if wrong colors/sizes are selected.

2) Upon payment verification, orders will be shipped out within 1-2 working days. Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.

3) Mailing days fall on weekdays. Weekends and Public Holidays are excluded.

4) For sales enquiries, kindly email us at touchme.co@gmail.com with your order number. For general enquiries, kindly email us at touchme.co@gmail.com . Do allow us up to 48 hours working days to respond to enquiry emails.

5) Emails with regards to sales will be replied to within 24 hours (excluding Saturdays and PH). Do kindly refrain from sending multiple emails as it will be mean your mails are pushed up further and it will take us even longer to get back to you. Rest assured we will attend to your emails as soon as we can.

6) We reserve all rights to block any accounts (even if there is any credits left inside the accounts) for an unlimited length of time if any irregularities in purchasing is spotted.

PAYMENT INFO

1) We accept credit card and Paypal payments.

*ATM TRANSFERS AND CASH DEPOSITS ARE STRICTLY NOT ACCEPTED. (In the event that cash deposits are done and there are extra amounts after paying for item, the excess amount will be kept as store credits and are non refundable.)

***Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.

2) All orders will automatically cancelled if payment is not received and updated within this stipulated time frame (30 minutes).

3) By carting out the item(s), it implies your intention and interest to make a purchase. A slot will be reserved for you. In the event where no payment is received and orders are cancelled, your account may be blacklisted from future purchases.

BACKORDERS T&Cs

1) Arrival dates for different items will differ and are usually stated under the individual items.

2) There may be delays for the backorder items due to unforeseen circumstances during the shipping process or inadequacies on the factories’ side etc. For such circumstances, cancellation of orders/refund of orders are not applicable if the delay is no more than 2 weeks.

3) No refunds/store credits will be issued once payment for the backorder has been made, regardless of reason.

4) Orders will be split if an instock item is carted out together with a backorder item. No combination of orders will be allowed for backorder items. Items will be shipped out according to the arrival dates.

5) The dates of arrival stated are based on estimation. The exact dates of arrival will be made known to the customers once they are confirmed.

6) In case of insufficient quantity or defects upon backorder items’ arrival, a full refund will be made to the customer within 48 hours.

7) Slight colour discrepancy for the backorder items and instock items may be present. Do only join the backorder if you are comfortable with it.

8) For backorder items under a single invoice, the parcel will only be shipped out upon arrival of the last item.