1) We use only Registered post by Singpost at $3.90. A tracking number will be provided to you by Singpost only on request.
2) Free registered delivery by Singpost will be provided for local orders amounting to $100 and above. (Applicable separately for backorder and instock items)
3) Overseas shipping will be charged according to weight of items and will be advised accordingly at check out.
4) Instock items and backorder items that are carted out together will be split. The instock piece will be mailed out first.
5) Combination of parcels/orders will not be allowed UNLESS the orders are made on the same day and payment is in on the same day.
6) Combination of parcels/orders will strictly not be allowed for sale items regardless of reason.
7) For all unclaimed parcels by the customers that are sent back to us, the customer needs to top up for postage before we will resend it out again.
1) Sizing exchanges are allowed for regular priced items. Sale items are not applicable for sizing exchange.
2) Kindly drop an email at email@example.com within 7 working days of receiving the item(s) specifying the order number and the sizing you wish to exchange for. An exchange will be facilitated if stocks are available. In the event that stocks are no longer available, other items of same value will be exchanged.
3) All exchanges must be done via mailing and items must be mailed back via a trackable source (courier/registered mail). Postage will be borne by the customer. Touch Me Swimwear will not be responsible for parcels lost in transit.
4) All exchange items must be in their original condition, unwashed and unworn with the tag intact should it come with it. Items which do not fulfil these criteria will be duly rejected.
1) We check every product before shipping.In case of item defects, kindly email us at firstname.lastname@example.org within 7 working days of receiving the item(s). Email must include snapshots of the area of defect clearly.
2) If the defected item is still in stock, a replacement piece will be sent out together with a stamped envelope for the return of the defective piece. Customers will be required to mail the defected piece out to us within 7 working days. In the event whereby the defected item is out of stock, store credits/refunds may be issued. The refund will only be done if the item is being returned back to us. Meetups will strictly not be adhered to for exchanges and returns.
3) Measurements stated may vary slightly. Colors shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). In the cases above, no exchanges will be made.
4) Measurements stated are measured to the best accuracy. Do take note that UK sizing can only serve as a rough gauge and cannot be taken as a comprehensive guide.
1) We accept returns for regular priced items. Returns are not accepted for the following: orders made with promotional codes, store credits, sale items and non-clothing items such as accessories and bags.
2) Please email us at email@example.com within 7 working days of receiving the item(s) specifying the order number and the item(s) you wish to return.
3) All returns must be done via mailing and items must be mailed back via a trackable source (courier/registered mail). Postage will be borne by the customer. Touch Me Swimwear will not be responsible for parcels lost in transit.
4) All return items must be in their original condition, unwashed and unworn with the tag intact should it come with it. Items which do not fulfill these criteria will be rejected duly.
5) Upon receiving the return item(s), a store credit code (valid for 3 months) will be issued to you.
The following reasons will not be considered for exchange/return:
1) If apparel care tag is no longer attached to the apparel, regardless of reason.
2) Deliberate damage of the item in order to make item eligible for exchange.
3) Defects which are caused/appear after washing and handling by the customer.
*Whether item is eligible for an exchange/return will be determined based on discretion by staff of Touch Me Swimwear.
*A full refund/store credits will only be issued once the items are received and verified to be in the state which is eligible for refund/credits. In cases whereby the item returned is not eligible for a refund/credits, the postage costs would be borne by the customer. Touch Me Swimwear will not bear the costs of returning the item back to the customer.
*Discount codes given by Touch Me Swimwear are strictly non transferable (irregardless of reason) and cannot be sold to other customers for cash. Touch Me Swimwear reserves the right to reject any transaction if this term is not adhered to.
Touch Me Swimwear reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at firstname.lastname@example.org